Chateei-me com a Hertz/Arlanda/Sweden

Ontem, na Hertz/Arlanda, fui atendido por uma tontinha louraça ... com sentido de humor, no mínimo, dúbio. Para além de não me ter feito o upgrade na classe do carro a que tenho direito, devido ao Golden Member 5 Star card que tenho, ainda por cima, sacou 4500 SEK do meu cartão de credito, como se o carro não estivesse segurado contra todos os riscos. Mesmo que não estivesse, nunca me fizeram semelhante idiotice com a Hertz, aqui ou na Bélgica. E já tinha alugado anteriormente 2 vezes apenas com seguros contra terceiros, aqui na Suécia. Na Bélgica sempre aluguei com seguro contra terceiros.

Como resultado, escrevi um email a apresentar queixa e a perguntar porque razão estava a ser tratado daquela maneira.

No email disse que estava a considerar a hipótese de anular a minha reserva para a semana seguinte. Já anulei. Reservei um carro com a Budget.

Com a Hertz na Bélgica, sempre fui tratado 5 estrelas. Aqui, já por duas vezes me tramaram. Agora foi realmente demais. Decidi mandá-los às iscas!

========= O email que mandei ==========

From: Joaquim Bernardino
Sent: Monday, February 24, 2014 12:12 PM
To: 'goldservice@hertz.se'
Cc: 'reservation@hertz.se'; 'customerrelations@hertz.se'
Subject: My last rental this week

Dear Hertz/Arlanda

My name is Joaquim Bernardino (Hertz Gold Plus Reward Five Star number: 60043746).

Last night (23-02-2014 at 23h00m) I was at Arlanda hertz to rent a car, as usual. I have been doing this every week, since the beginning of January 2014.

For some reason, and for the second time, my car rental was not upgraded. This time I rented a economical car and I was expecting to get a Ford Focus or similar.

The first time a situation like this occurred was a couple of weeks ago. That time I rented a Volvo v40 and I got exactly the same car.

So for this I ask: Does it make sense to have a Hertz Gold Plus Reward Five Star and not enjoying the benefits you advertise at HERTZ.COM ?

More, and this, MUCH MORE SERIOUS, yesterday, I informed the lady from Hertz that my rental was fully covered/fully ensured, as you can see from my reservation below. Even so, HERTZ deducted from my credit card the amount of 4500 SEK. This is a first time that HERTZ does this to me. And I was c costumer of HERTZ in Belgium, before Hertz in Sweden/Arlanda.

In Belgium, I never had any reasons to complain. Here, on my 7^th time renting with HERTZ/Arlanda, I already have two situations which I consider I was not treated properly being this second time much more serious than the previous one.

Thus my complain.

As a result, I’m considering canceling my reservation with Hertz/Arlanda for next week, and eventually, not using your services again.

Could you explain me why I was treated this way?

Looking forward to your soonest reply

Best Regards

Joaquim Bernardino

Snr. Power Amplifier Expert

Huawei Technologies Sweden AB

Visit address: Skalholtsgatan 9-11
PO Box 54
Kista, Sweden
Tel: +46 (0)8 12060649
E-mail: joaquim.bernardino@gmail.com
web: http://www.huawei.com